AODA Customer Service Training Materials
The Accessibility for Ontarians with Disabilities Act, 2005 is legislation designed to to make Ontario barrier-free to people with disabilities. Businesses and organizations who provide goods and services to people in Ontario will have to meet certain accessibility standards in five areas: customer service, transportation, information and communications, built environment and employment.
Ontario's first accessibility standard, the customer service standard, came into effect on January 1, 2008. The legal requirements of the accessibility standards for customer service are stated in Ontario Regulation 429/07. Organizations are required to establish policies, practices and procedures on providing goods or services to people with disabilities and provide training to staff who interact with the public.
Legislation
Accessibility for Ontarians with Disabilities Act, 2005
Plain Language Guide to the Accessibility for Ontarians with Disabilities Act, 2005
Ontario Regulation 429/07 Includes description of training requirements
Guide to the Ontario Regulation for Customer Services Standard
Background Information
Ministry of Community and Social Services Customer Service Standard web page
Training Materials
AODA Online Training Tool - Council of Ontario Universities
Interactive Version
Accessible Version
Accessible Services for Colleges, Customer Service Standard (copyright 2009 Algonquin College)
Provincial training online tutorial
City of London Accessibility Site - Customer Service See link to training videos
More Training Information
Brochure - Tips for Providing Accessible Services "How may I help you?" 
Understanding barriers to accessibility
How to welcome customers with disabilities
Talk about disabilities-choose the right word!
Accessibility at Huron
c/o The Chief Administrative Officer
1349 Western Road
London, ON N6G 1H3
Phone: 519-438-7224 ext. 245
Fax: 519-438-4309
Email: huroncao@uwo.ca
Copyright © 2005-2013 Huron University College. All rights reserved.